Mariana Eberle-Blaylock

Photo of Mariana Eberle-Blaylock

Account Director
Washington DC
Posts: 3

Mariana brings a broad range of skills in project management, product development, media relations, partnership development, and Spanish-language expertise to Ogilvy Washington (Ogilvy) with seven years of experience developing public relations campaigns targeting the Hispanic community in the United States.

Mariana is responsible for all outreach to Hispanic community partners, manages specialty media outreach, and develops Spanish-language materials for the National Heart, Lung, and Blood Institute’s The Heart Truth® Campaign and the National Kidney Disease Education Program. She also manages Hispanic related activities for the Agency for Healthcare Research and Quality. Mariana also assists with outreach activities for the National Cancer Institute in Latin America.

Prior to joining Ogilvy PR, Mariana worked at MAYA Advertisement & Communications for clients such as the Office of Child Support Enforcement, the U.S. Navy, Johns Hopkins School of Medicine, GEICO, Freddie Mac, and the Virginia Housing Development Authority.

Mariana holds a Bachelor’s degree in Print Journalism from The University of Mississippi and a Master’s degree in Mass Communications from The University of South Florida.

Mariana is a native of Buenos Aires, Argentina.

Promotores and Community Health Workers: from the Frontlines to the Forefront

Aug 30

In the past couple of years, Promotores and Community Health Workers have been receiving significant attention from public health Federal agencies, especially those interested in reaching and making an impact among vulnerable, low income, and underserved members of the Latino/Hispanic population. More specifically, Federal agencies are turning to these individuals for their unique ability to serve as “bridges” between community members and health care services.  “Promotores de Salud”, or loosely translated “Promoters of Health,” are similar to community health workers in that they conduct outreach for advocacy organizations, health clinics, and medical organizations. However, many Promotores are not permanently employed; they are individuals and leaders within their community and they volunteer their time to help out due to their love and concern for their communities. Unlike other outreach vehicles, Promotores do not have to be deployed to “hard to reach” areas because they already live, work, and are actively engaged in those areas.

Galpón Sur

Last year, the Department of Health and Human Services (HHS) announced the creation of an HHS Promotores de Salud/Community Health Workers Initiative that aims to 1) recognize the important contributions of Promotores, and 2) promote the increased engagement of

Promotores to support health education and prevention efforts and access to health insurance programs. The Initiative is guided by a Federal Work Group representing HHS agencies and coordinated by the HHS Office of Minority Health. A Project Steering Committee of 15 Promotores from various parts of the U.S. regularly provides information to the Federal Work Group.  While the Initiative has not yet showed specific outcomes, I personally applaud this first step.

I have had the privilege of working closely with Promotores and community health workers on behalf of my Government clients for the past few years. These individuals are dedicated to their community; they are persistent, resourceful, savvy, compassionate, and noble. They have an admirable gift for service and above all, they will protect their community with “uñas y dientes” (tooth and nail).  As the demand for their services increases and more Government and public relations agencies (on behalf of their clients) reach out to them, it will be increasingly important to understand the best ways to approach them to create a genuine and sustainable relationship. The following are my recommended tips for creating such a relationship:

  1. Understand their work first, then identify if this is the right initiative for your campaign.
  2. There is not a national Promotores and CHWs program. These exist mainly at the local level. What works in Los Angeles may not work in New York.
  3. They know how to communicate information to the audience you want to reach. Don’t tell them what to do and/or how to communicate your information; they have the expertise you don’t have. It should be a collaboration.
  4. Spanish is their preferred language. Try to assign a Spanish-speaking staff member to manage the outreach.
  5. Pay them for their time, especially if you require a long term commitment and evaluation of the activities.

The Importance of Rewarding Good Behavior

Oct 26

As every school year begins, parents are invited to come to the school to meet their children’s teachers. For those who don’t have children or don’t have school age children, teachers spend a lot of time teaching them how to behave in the classroom so they can actually learn something. My daughter’s teacher explained that she uses a system called “The Rose Hill Rockets 3 Rs” which was created by Rose Hill Elementary School in Virginia. The 3 Rs being: Respect, Responsibility, and Ready. At the end of the day, each child receives a color nomination from their teachers based on her/his behavior: Orange for excellent, Green for good, and Red for, well, not so good. Children draw the colored dots designated for them in their daily planners for parents to view and sign at home. She says this system is phenomenal, and I quote her “it works, it really works”.

I agree with her that this system works. The first thing my daughter tells me when I get home from work every day is the color she received that day from her teacher. She anticipates an immediate reaction from me, some type of positive reinforcement (a kiss and a hug) noticing how hard she worked that day.

So, where am I going with this you may ask? My “A-ha” moment came while at the classroom listening to the teacher explaining the system and how can we apply such a simple behavioral reinforcement methodology among adults. When I use Google to find “encouraging positive behavior “or “positive reinforcement”, most of the search findings are related to children. But wait a second, we adults need that too!! Why and how can we as parents, husbands, wives, friends, siblings, and co-workers, encourage or provide positive reinforcement to our children, wife, husband, friend(s), siblings, co-workers, when they do good, either for themselves or for others? We all need a little encouragement.

With the availability of information via the internet at our fingertips and exceptional social marketing campaigns, we are able to access an unbelievable amount of information. Yet, a lot of people out there still struggle with bad behaviors such as eating unhealthy food, smoking, having unprotected sex, not going to the doctor for regular check-ups, not getting their children vaccinated for the flu, etc. So what is missing? I think, in my opinion, what could be missing is the message we need to include in each of these campaigns for those “real influencers”, the parents, husbands, wives, friends, siblings, and co-workers who can cheer, encourage and motivate those who need a little more inspiration to make and sustain the positive change.

Hispanics and Health Care Information: English or Spanish?

May 26

Well, unfortunately there is no simple answer to this very popular question.  But a new research report conducted by the Pew Hispanic Center and Robert Wood Johnson Foundation Research Fund titled Hispanics and Health Care in the United States: Access, Information and Knowledge, sheds some light by addressing the Hispanic population health information needs.  The report considers key factors that make this growing community so diverse and complex, including access to medical insurance, number of years living in the US (including country of origin), age, gender, and language preferences, among other things.  Also, the report goes a step further than just asking for information sources, it shows how the information consumed by Hispanics, especially from the media, produces behavior changes.

Some perspective:  Why should we target Hispanics with health care information?

It is almost a standard practice for government agencies to include a Hispanic component into their social marketing campaigns, not only because of the rapid growth of this community but because of certain chronic conditions that could threaten the overall health of our society in decades to come. Latinos will account for most of the U.S. population growth through 2050.  Presently, according to the report, Hispanics have a lower prevalence of many conditions than the U.S. population as a whole, but they have a higher prevalence of diabetes than non-Hispanic whites.  Also, their rates of overweight and obese adults are higher than those of non-Hispanic whites.   According to the Center for Disease Control, the proportion of Hispanics who report that they have no usual place to receive health care is more than double that of non-Hispanic whites and non-Hispanic blacks.

An important strategy to reduce chronic illness and the costs associated with it is through prevention via regular monitoring and educational initiatives such as the ones we conduct in our social marketing practice.

Where Hispanics Get Health Care Information?

Seventy-one percent of Latinos received health information from a medical professional in the past year, but 83 percent got health or health care information from the media (see accompanying Table  1 below) with television being the dominant source.

Table 1

English-language media or En Español?

When it comes to language preferences, women are more likely than men to get their health information in Spanish.  Also, the higher the educational level and assimilation to the US, the more the chances Hispanics will consume media in English or both. People with less than a high school diploma were more likely to get their information in Spanish (56 percent from television, 64 percent from radio) compared to those with at least some college education (17 percent from television, 20 percent from radio).  Table 2 shows the differences in language preferences by medium.

Table 2

Furthermore, this report shows that 79 percent of respondents who received health or health care information from the media acted upon that information. The media’s impact is strongest in producing reported changes in how Hispanics think about diet and exercise. Younger Latinos and women are more receptive to these types of changes than are older Hispanics or men.  Table 3 shows in what manner the information from the media impacted their behavior change.

Table 3

The report also shows that Latinos whose primary language is Spanish are more likely to ask questions to health care professionals as a result of media coverage than are English speakers, pointing to the important role played by the Spanish-language media.

So…English or Spanish?

When asked by a client if their health education campaign should target Hispanics in English or Spanish, explain to them that the selection of the language depends on the specific target audience they are trying to reach. Refer back to the report referenced above to refresh your memory of ”who is doing what” among Hispanics and you may want to send your client the report to back up your well informed argument.